Question 1

How do I choose my size?

Accepted Answer

Our fleece pieces are cut for a relaxed unisex fit. Every product page has a full size guide with hoodie and jogger measurements in both inches and centimetres. If you're between sizes, size down for a slimmer fit or stay true for the classic oversized look.

Question 2

How long does shipping take?

Accepted Answer

$5 AUD flat-rate shipping worldwide. Australian orders arrive in 3–7 business days. International orders typically take 7–14 business days depending on destination. You'll receive a tracking link by email as soon as your order is dispatched.

Question 3

What is your return policy?

Accepted Answer

Unworn, unwashed pieces in original condition can be returned within 7 days of delivery for a full refund. Send us an email at speranzahope03@gmail.com to start a return. Sale items are final sale.

Question 4

How should I wash my SPERANZA pieces?

Accepted Answer

Cold wash inside-out on a gentle cycle with like colours. Hang dry — no tumble dryer. Do not iron the print. Treated well, our heavyweight fleece is built to outlast years of wear.

Question 5

Do you restock sold-out colourways?

Accepted Answer

Drops are small and considered. Most colourways are one-time only — when it's gone, it's gone. We occasionally restock core pieces; join the email list to hear first.

Question 6

Can I change or cancel my order?

Accepted Answer

Reach out within 12 hours of ordering at speranzahope03@gmail.com and we'll do our best. Once an order enters fulfilment we can't make changes.

Question 7

Do you ship internationally?

Accepted Answer

Yes — anywhere in the world for a flat $5 AUD. Import duties and taxes are the responsibility of the recipient and vary by country.

Question 8

How do I get featured on your gallery?

Accepted Answer

Tag @speranza.club03 on Instagram wearing your piece. We reshare the club regularly and feature the best shots on our lookbook.

Frequently asked.