Return & Refund Policy

Speranza Club is an online, made-to-order label based in Sydney, NSW. Every hoodie and tee is printed on demand for you by our production partner, so we handle returns a little differently to off-the-rack retail. This policy sits alongside your rights under the Australian Consumer Law, which we do not exclude.

Faulty, damaged or incorrect items

If your order arrives damaged, misprinted, defective, or is not what you ordered, email speranzahope03@gmail.com within 7 days of delivery with your order number and a clear photo. We will replace the item or issue a full refund (including original shipping) — your choice.

Change of mind & wrong size

Because every piece is made to order specifically for you, we do not offer refunds or exchanges for change of mind or for the wrong size being selected at checkout. Please double-check the size guide on the product page before ordering. This does not affect your rights under the Australian Consumer Law for goods that are faulty or not as described.

Order cancellations

Orders can only be cancelled before production begins (usually within 6 hours of ordering). Email us as soon as possible if you need to cancel.

How refunds are issued

Approved refunds are returned to your original payment method within 5–10 business days of approval. Shipping fees are only refunded for faulty or incorrect items.

Return address

Do not send items back before contacting us — returns are handled by our production partner and require an authorised return address that we will issue.

Contact

speranzahope03@gmail.com · Sydney, NSW, Australia. We reply within 48 hours.